Terms & Conditions

1. Check-In and Check-Out

• Check-In: Check-in is from 2:00 PM. Guests are required to present a valid photo ID and a credit card upon check-in. Please inform us in advance of your estimated arrival time to ensure a smooth check-in process.

• Check-Out: Check-out is by 10:00 AM. Late check-outs may be available upon request and are subject to availability. Additional charges may apply.

2. Reservations and Payment

• Booking Confirmation: A valid credit card is required to guarantee your reservation. Full payment is required 3 days before the check-in date. For some bookings, a pre-payment of 50% of the room price may be required at the time of booking, with the remaining balance due 3 days before check-in or on the day of arrival.

• Payment Methods: We accept major credit cards (Visa, MasterCard), debit cards, and cash. The name on the credit card must match the name of the guest checking in.

3. Cancellation and Refunds

• Cancellation Policy: Cancellations made at least 3 days before the check-in date are free of charge. Cancellations made less than 3 days before check-in will incur a charge equivalent to the full payment of the reservation.

• Refunds: No refunds will be issued for cancellations made after the 3-day cancellation deadline. Refunds for cancellations made before the deadline will be processed to the original payment method. Please allow 5-7 business days for processing.

4. Modifications

• Changes to Reservations: Any modifications to your reservation must be communicated to us as early as possible. Changes are subject to availability and may incur additional charges.

5. Security Deposit

• Deposit Amount: A security deposit of $100 to $200 is required upon arrival. This deposit will be refunded after check-out, subject to a satisfactory inspection of the room and any incidental charges incurred during your stay.

6. Room Policy

• Occupancy: The maximum number of guests per room is limited and varies by room type. Please ensure compliance with the room’s maximum occupancy rules.

• Extra Beds: Extra beds are available upon request and are subject to availability. Due to space limitations, only some rooms can accommodate extra bedding. Charges may apply. Cribs for infants are available free of charge upon request.

7. Child Policy

Children on all ages are weelcome at the Airport Whyalla Motel

• Infants: One infant (under 2 years) stays free of charge when using existing bedding. A crib or baby cot is available upon request.

• Children Aged 2 to 12: Children aged 2 to 12 years stay free of charge when using existing bedding. Extra charges may apply if additional bedding is required.

• Teenagers Aged 13 and Above: Teenagers aged 13 and above are considered additional guests and extra charges may apply.

8. Behavior and Conduct

• Guest Responsibility: Guests are responsible for their behavior and that of their visitors. Any damage to the property or disturbances may result in additional charges or termination of the stay without a refund.

• Noise and Conduct: Please respect other guests by keeping noise to a minimum and adhering to the motel’s rules regarding conduct and behavior.

9. Pets

• Pet Policy: Pets are welcome at the Airport Whyalla Motel. A one-time cleaning fee will be charged for each stay with a pet.

• Damage Deposit: A damage deposit will be collected upon arrival for guests bringing pets. This deposit will be refunded after check-out, subject to a satisfactory inspection of the room for any pet-related damage.

• Pet Guidelines: Pets must be kept on a leash or in a carrier while on the property. Owners are responsible for cleaning up after their pets and ensuring that pets do not disturb other guests.

10. Smoking

• Non-Smoking Policy: All rooms and indoor areas of the Airport Whyalla Motel are non-smoking. Smoking is not permitted inside the rooms.

• Designated Smoking Areas: Guests who wish to smoke are welcome to do so outside their rooms. Ashtrays are provided outside each room for your convenience.

• Compliance: Please ensure that smoking is confined to designated outdoor areas to maintain a clean and comfortable environment for all guests.

11. Liability

• Property Liability: The motel is not responsible for loss, theft, or damage to personal belongings. Guests are advised to secure their valuables and ensure that doors are locked when leaving the room. 

• Vehicle Security: Guests are responsible for securing their vehicles and ensuring they are locked at all times. The motel is not responsible for any loss, theft, or damage to vehicles or personal belongings left in cars.

12. Privacy and Data Protection

• Personal Information: We collect and process personal information in accordance with privacy laws and regulations. Your information will be used for booking and communication purposes only.

13. Accessibility

• Accessibility Features: At the Airport Whyalla Motel, we are dedicated to ensuring a comfortable stay for all guests, including those with special accessibility needs. Our property offers the following features:

• Ground Floor Rooms: All of our rooms are located on the ground floor, providing easy access for guests without the need for stairs or elevators.

• Accessible Parking: Guests can park their vehicles directly in front of their rooms for convenient access. Designated accessible parking spaces are available close to the room entrances.

• Assistance with Luggage: Our staff is available to assist with luggage and other needs to ensure a smooth and comfortable check-in and check-out experience. Please let us know in advance if you require assistance.

• Emergency Procedures: Each room is equipped with emergency procedure information behind the entrance door. This ensures that guests are aware of the evacuation routes and safety protocols in the event of an emergency.

• Service Animals: Service animals are welcome throughout the property. Please inform us in advance if you will be accompanied by a service animal so we can make any necessary arrangements.

• Guest Requests for Space: If you are traveling with a large trailer or require additional space, please inform us in advance. We will do our best to accommodate your needs and organize suitable space within the motel to ensure a comfortable stay.

14. Amenities and Services:

• In-Room Amenities: All rooms are equipped with air conditioning, a flat-screen TV with satellite channels, and a private bathroom. Some rooms feature a sitting area.

• On-Site Services: We offer free private parking and room service. Additional services, such as laundry, may be available upon request.

15. Local Regulations

• Compliance with Local Laws: All guests are required to adhere to South Australian laws and regulations during their stay. This includes compliance with noise restrictions, health and safety regulations, and any other applicable local statutes.

• Licensing and Safety Standards: The Airport Whyalla Motel is licensed and operates in accordance with South Australian hospitality regulations. Our property meets all required safety standards, including fire safety and emergency procedures.

• Environmental Regulations: Guests are encouraged to follow local environmental guidelines, including proper disposal of waste and recycling where applicable.

• Legal Requirements: Any illegal activities, including but not limited to drug use or disruptive behavior, will not be tolerated and may result in immediate eviction from the property without a refund. The motel reserves the right to contact local authorities if necessary.

• Guest Cooperation: Guests must cooperate with any inspections or requests made by the motel staff to ensure compliance with legal and safety standards.

16. Emergency Procedures

• Emergency Contact: For immediate assistance, contact Nik at 0410 396 472. In case of fire or any other emergency, dial 000. For non-urgent police assistance, contact 131 444.

• Safety and Evacuation: Each room is equipped with emergency procedure information behind the entrance door, including evacuation routes and safety protocols.

• Emergency Response: Please familiarize yourself with the emergency procedures upon arrival to ensure your safety during your stay.

17. Special Requests

• Late Check-In: If you plan to arrive after the standard check-in time, please inform us in advance. We will ensure that your check-in process is smooth, even outside regular hours.

• Early Check-In: Requests for early check-in should be made at the time of booking or as soon as possible before your arrival. Early check-in is subject to availability and may incur additional charges.

• Room Extensions: If you wish to extend your stay beyond the original checkout date, please contact us as early as possible. Extensions are subject to room availability and may involve additional charges.

• Late Check-Out: Requests for late check-out can be made in advance and are subject to availability. Additional charges may apply.

• Additional Bedding: If you need extra bedding or pillows, please request them in advance. We will do our best to accommodate your needs, depending on availability.

• Special Room Arrangements: For specific room setups or configurations, such as extra seating or special arrangements for special occasions, please inform us before your arrival. We will make every effort to meet your requests based on availability.

• Accessibility Needs: If you have specific accessibility requirements or need special assistance, please let us know in advance. We are committed to providing a comfortable stay for all guests and will accommodate your needs as best as possible.

• Special Occasions: If you are celebrating a special event or occasion, such as an anniversary or birthday, please inform us beforehand. While we do not provide room service or meals, we can assist with special arrangements or decorations, subject to availability.

• Additional Needs: If you have any other needs or specific requests not covered above, please let us know. We will do our best to work with you to accommodate any special requirements or preferences.

18. Contact Information

• Queries and Issues: For any questions, concerns, or special requests, please contact us directly at 0491 237 661 or via email at whyallaairportmotel@gmail.com.

By making a reservation at the Airport Whyalla Motel, you agree to these terms and conditions. We look forward to welcoming you and ensuring a pleasant stay.